Terms ofService
These Terms of Service govern your use of MediKeeps and outline your rights and responsibilities as a user of our healthcare record management platform.
Agreement to Terms
By accessing or using MediKeeps services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Updates to Terms
We reserve the right to update these terms at any time. We will notify you of any material changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated terms.
Platform Services
MediKeeps provides a secure, HIPAA-compliant platform for storing, organizing, and sharing medical records and health information. Our services include document storage, family sharing features, healthcare provider connectivity, and mobile access.
Service Availability
While we strive to maintain 99.9% uptime, we do not guarantee uninterrupted access to our services. We may temporarily suspend access for maintenance, updates, or to address security issues.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Accurate Information
You agree to provide accurate, current, and complete information when creating your account and uploading medical records. You are responsible for keeping your information up to date.
Lawful Use
You agree to use our services only for lawful purposes and in accordance with these terms. You may not use our services to store or share illegal content or to violate any applicable laws or regulations.
Data Ownership
You retain ownership of all medical records and personal health information you upload to our platform. We do not claim ownership of your data and will not use it for any purpose other than providing our services.
Data Security
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is 100% secure, and you acknowledge the inherent risks of storing data electronically.
HIPAA Compliance
Our services are designed to comply with HIPAA regulations. We act as a Business Associate under HIPAA and will enter into a Business Associate Agreement with covered entities as required.
Unauthorized Access
You may not attempt to gain unauthorized access to our systems, other user accounts, or any part of our services. This includes hacking, password mining, or any other means of unauthorized access.
Misuse of Services
You may not use our services to transmit viruses, malware, or any other harmful code. You may not interfere with or disrupt our services or servers connected to our services.
Sharing Violations
You may not share your account credentials with others or allow unauthorized individuals to access your account. You are responsible for all activities that occur under your account.
Our Rights
MediKeeps and its licensors own all rights, title, and interest in and to our services, including all intellectual property rights. You may not copy, modify, distribute, or create derivative works based on our services.
User Content
You grant us a limited license to store, process, and transmit your medical records and health information solely for the purpose of providing our services. This license terminates when you delete your data or close your account.
Feedback
Any feedback, suggestions, or ideas you provide to us regarding our services become our property and may be used by us without restriction or compensation to you.
Additional Terms
Payment Terms
Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law. We may change our pricing with 30 days' notice.
Termination
Either party may terminate this agreement at any time. Upon termination, your access to our services will cease, and we will delete your data according to our data retention policy.
Limitation of Liability
Our liability to you is limited to the amount you paid for our services in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
Governing Law
These terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the courts of San Francisco County, California.
Important Notice
MediKeeps is a technology platform that helps you store and organize your medical records. We are not a healthcare provider and do not provide medical advice, diagnosis, or treatment. Always consult with qualified healthcare professionals for medical decisions.
In case of a medical emergency, contact your local emergency services immediately. Do not rely on MediKeeps for emergency medical situations.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact our legal team.
Legal Department
For legal inquiries and terms questions
legal@medikeeps.com
123 Healthcare Blvd, Suite 100
San Francisco, CA 94105