PrivacyPolicy
Your privacy is our top priority. Learn how we collect, use, and protect your personal health information in compliance with HIPAA and other privacy regulations.
Personal Information
We collect information you provide directly to us, such as when you create an account, upload medical records, or contact us for support. This includes your name, email address, phone number, and any health information you choose to store.
Usage Information
We automatically collect certain information about your use of our services, including your IP address, browser type, operating system, and usage patterns. This helps us improve our services and ensure security.
Device Information
When you access our services through a mobile device, we may collect device-specific information such as your device identifier, operating system version, and mobile network information.
Service Provision
We use your information to provide, maintain, and improve our services, including storing and organizing your medical records, enabling sharing features, and providing customer support.
Communication
We may use your contact information to send you service-related notifications, security alerts, and updates about our services. You can opt out of non-essential communications at any time.
Security and Compliance
We use your information to detect, prevent, and address technical issues, security threats, and to ensure compliance with applicable laws and regulations, including HIPAA.
Your Control
You have complete control over who can access your medical records. We only share your health information with individuals or healthcare providers that you explicitly authorize.
Service Providers
We may share limited information with trusted third-party service providers who help us operate our services, such as cloud storage providers and payment processors. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, such as in response to a valid court order or to protect the rights, property, or safety of MediKeeps, our users, or others.
Encryption
All your data is encrypted both in transit and at rest using industry-standard encryption protocols. Your medical records are protected with end-to-end encryption, ensuring that only you and authorized individuals can access them.
Access Controls
We implement strict access controls and authentication measures to prevent unauthorized access to your information. Our employees undergo background checks and receive regular security training.
Regular Audits
We conduct regular security audits and assessments to identify and address potential vulnerabilities. Our security practices are reviewed by independent third-party security firms.
Access and Portability
You have the right to access, download, and export all of your personal information and medical records stored in our system at any time.
Correction and Deletion
You can update, correct, or delete your personal information through your account settings. You can also request deletion of your entire account and all associated data.
Sharing Control
You have complete control over sharing permissions and can revoke access to your medical records at any time. You can also view a log of who has accessed your information.
Data Location
Your data is primarily stored in secure data centers located in the United States. We ensure that all international data transfers comply with applicable privacy laws and regulations.
Safeguards
When we transfer data internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses and adequacy decisions.
HIPAA Compliance
MediKeeps is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, physical, and technical safeguards to protect your protected health information (PHI) and ensure that your medical records remain private and secure.
Administrative Safeguards
Policies, procedures, and training to protect PHI
Physical Safeguards
Secure facilities and controlled access to systems
Technical Safeguards
Encryption, access controls, and audit logs
Questions About Our Privacy Policy?
If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to contact us.
Privacy Officer
Contact our dedicated privacy team
privacy@medikeeps.com
Mailing Address
Send us a letter
123 Healthcare Blvd, Suite 100
San Francisco, CA 94105